FAQs and Help
You can find all the frequently asked questions by our customers below, and if you can't find your queries, you can directly message us by clicking in the "text icon" in the bottom right.
Look for your queries below
FAQs
How do I place an order?
To complete your order, simply click on the product, add it to your cart, proceed to checkout, select your payment method, and await confirmation. No need to refresh or go back - we'll redirect you to your order page.
Are Agapi products suitable for sensitive skin?
Yes. Our formulations are crafted with gentle, naturally derived ingredients. We recommend performing a patch test before first use.
Are your products handmade?
Yes. Our products are handcrafted in small batches in Sikkim to ensure quality and freshness.
How long does shipping take?
Orders are usually processed within 1–2 business days. Delivery typically takes 3–7 business days, depending on your location.
How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS.
What is Mugwort (Titepati), and why is it used in skincare?
Mugwort is a Himalayan herb known for its soothing and calming properties. It's especially loved by people with sensitive or acne-prone skin.
Why do natural products sometimes look or smell slightly different?
Since we use natural ingredients, slight variations in color, texture, or fragrance can occur. This is completely normal..